Terms of Service

We sell two things:

• ▸SalesCrunchCRM — a hosted customer-relationship-management application accessed via the web.
• ▸MigrationCrunch — a one-time-fee data migration tool that moves contacts, notes, and activities from a source CRM into a destination CRM, with patent-pending AI note-to-contact extraction.

Pricing tiers, contact limits, and feature inclusions for each product are listed on the respective product pages and are part of these Terms by reference.

• ▸You must be 16 or older to use the Service.
• ▸You must provide a real, working email address.
• ▸You're responsible for keeping your password secret.
• ▸You're responsible for every action taken from your account, even if someone else does it.
• ▸One person per account. No sharing the same login across multiple humans (it confuses our audit logs and your bills).

If we suspect your account is being used for spam, fraud, illegal activity, or violations of these Terms, we may suspend it without notice while we investigate.

• ▸SalesCrunchCRM (subscription): billed monthly or annually at the rate shown on your sign-up. We charge your card via Stripe at the start of each billing period. Cancel any time — you keep access until the end of the period already paid for, with no further charges.
• ▸MigrationCrunch (one-time): charged once at purchase. No subscription. You keep your migration license for the data set you migrated.
• ▸Money-back guarantee: MigrationCrunch carries a 30-day money-back guarantee specifically on the AI note-recovery feature. If our AI extraction quality doesn't meet what we claim on the product page, we refund your purchase in full. Email chip@migrationcrunch.com within 30 days of purchase to start a refund.
• ▸Pro-rated refunds (SalesCrunchCRM): we don't pro-rate subscription refunds for unused time, but if you cancel within 14 days of your first paid month and you haven't imported substantial data, we'll refund that month on request.
• ▸Price changes: we'll give you at least 30 days notice before raising the subscription price on an existing customer. Your next renewal after the notice will use the new price.
• ▸Taxes: prices shown are exclusive of any sales tax, VAT, or GST that may apply in your jurisdiction.

Any data you upload, type, or sync into the Service — contacts, notes, activities, attachments — is your property. We don't claim ownership. We don't sell it. We don't train external AI models on it.

We only use your data to operate the Service for you (run migrations, run features, send your transactional email, charge your card). For full detail see the Privacy Policy.

You can export all of your data at any time via the export tools in the Service, or by emailing us.

Don't use the Service to:

• ▸Send spam, phishing, or unsolicited marketing email at scale.
• ▸Store or process data you don't have lawful permission to hold (stolen contact lists, leaked databases, etc.).
• ▸Reverse-engineer, decompile, or attempt to extract the source code or model weights.
• ▸Scrape or brute-force the API beyond published rate limits.
• ▸Resell the Service to third parties without a written reseller agreement with us.
• ▸Use the Service to violate any law in your jurisdiction (or in ours, the United States).

Violations may result in account suspension, termination, and (where serious) cooperation with law enforcement.

MigrationCrunch uses large language models to extract entities (names, phones, emails, relationships) from unstructured note text. We market this as "99% accurate" based on internal benchmarks against representative datasets.

• ▸No AI is 100% perfect. We surface low-confidence extractions for human review rather than committing them silently — see Patent Provisional #1 (Confidence Visibility Mechanism) for technical detail.
• ▸You agree to spot-check extracted entities after migration before relying on them for critical business operations.
• ▸If our extraction quality is materially below what we claim, that triggers the 30-day money-back guarantee in Section 3 above.

We target 99% uptime for the Service but don't guarantee it. We use commercially reasonable efforts to maintain availability and to notify users of planned maintenance.

For unplanned outages, we'll post status updates and apply service credits (proportional refunds) for any extended downtime affecting paying subscribers. Credits are issued on request — email us with your billing reference.

The Service's software, AI prompts, user interface, brand marks, patent applications, and proprietary algorithms are owned by us. You receive a limited, non-exclusive, non-transferable license to use them while your account is active and in good standing.

You may NOT replicate the Service, train AI models on the Service's output to create a competing migration tool, or hold yourself out as the source of the Service.

The Service integrates with third parties (Stripe for payments, OpenAI / Anthropic / Google via Emergent for AI, Resend for email, Cloudflare for hosting, MongoDB Atlas for data storage). Their terms govern your interactions with them. We've picked them carefully but can't guarantee their behavior.

Our total liability to you under these Terms is capped at the amount you paid us in the 12 months immediately preceding the claim. We are NOT liable for indirect, incidental, consequential, special, or punitive damages (including lost profits, lost revenue, or lost goodwill).

This cap doesn't apply to (a) our gross negligence or willful misconduct, (b) our indemnity obligations, or (c) anything that can't be limited under applicable consumer-protection law.

You agree to defend and indemnify us against claims brought by third parties arising from your unlawful use of the Service, your violation of these Terms, or your infringement of someone else's rights through the Service.

You can close your account at any time from the Settings page (or by emailing us). We can suspend or terminate your account if you violate these Terms, fail to pay, or expose the Service or other users to risk.

On termination, your access stops. We retain your data for up to 30 days (for accidental-deletion recovery) and then delete it per the Privacy Policy schedule.

These Terms are governed by the laws of the State of Indiana, United States. Any dispute we can't resolve informally will be brought in the state or federal courts located in Allen County, Indiana.

Before suing us, please email chip@migrationcrunch.com with the subject "Dispute" and give us 30 days to make it right. Real humans answer that inbox. Most disputes are misunderstandings that get resolved with a refund.

We may update these Terms over time. Material changes (anything that reduces your rights or expands your obligations) will be announced by email to account holders at least 30 days before they take effect. The "Last updated" date at the top of this page tells you when the current version was published.

Questions about these Terms? Email chip@migrationcrunch.com. A real person will answer.